Product enquiries, technical discussion and service follow-up
Connect the initial requirement with technical records, written commercial terms, delivery coordination and after-sales communication.
Provide the complete designation and suffixes, quantity and destination, or the equipment, installation position and actual question. Keep the inquiry reference for subsequent documents. Supply arrangements and responsibilities follow the actual contracting entity and written agreement.
01 / Submit the requirement
Provide an email or WhatsApp contact together with a substantive product or application request. Add drawings, parameter documents, photographs and operating records where available. Keep the reference generated after submission and use it when adding information.
02 / Connect parameters and conditions
Read dimensions, load ratings and lubrication-specific speeds for the complete designation. Add equipment, installation position, loads, speed, lubrication, temperature and maintenance history. Replacement or operating-problem discussions retain comparison conditions and document revisions; a category image does not establish suitability.
03 / Record commercial terms and versions
Record designation, quantity, currency, validity and applicable terms. Discuss packaging, payment, transport, destination and delivery arrangements together. Changes create a new version while preserving previous records. A catalogue search does not establish stock or a supply commitment.
04 / Coordinate delivery documents
Use the written agreement to specify identification, packaging, accompanying documents, receiving details and transport. For inspection reports or other documents, identify the required file, product, issuing entity and scope. Supply and delivery terms follow the parties’ written agreement.
05 / Maintain after-sales records
Provide the inquiry or order reference, complete designation, timing, operating conditions, photographs and maintenance records. Identify the positions of removed components and keep observations separate from inspection results. Record responsibility, progress and next steps; remedies and obligations follow the contract and applicable rules.
